RIGHT OF WITHDRAWAL
The customer has the right to withdraw from any order concerning nujè professional Products, without giving any reasons and with any declaration, as long as explicit, delivered to nujè professional. If the customer intends to return the purchased products, he can use the return label received with the order. If the customer does not have access to a printer or if they need a new label, they can contact Customer Service (see the contact details indicated at the bottom of the page) and request one. Please always use the return label provided by nujè professional in order to avoid unnecessary additional costs.
Information regarding the right of withdrawal (pursuant to Article 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 "Consumer Code")
The customer has the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good. To exercise the right of withdrawal, it is necessary to inform nujè professional (Via Ippolito Nievo 14 / A 33100 Udine - UD e-mail: email@example.com) of the decision to withdraw from this contract through any explicit declaration to that effect (for example, with a letter sent by post or e-mail). To this end, it is possible, but not mandatory, to use the standard withdrawal form which can be downloaded here. If the customer decides not to use the standard withdrawal form, he must submit any other explicit declaration of his decision to withdraw from the contract. It is also possible to electronically fill in and send the standard withdrawal form or any other explicit declaration to this effect via the nujè professional website. In this case, nujè professional will immediately send a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail). The deadline set for the withdrawal is considered respected if the customer sends his declaration before the expiry of the 14-day deadline starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
EFFECTS OF WITHDRAWAL
Following the withdrawal from this contract, nujè professional will reimburse all payments made by the buyer, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery other than the standard one offered by nujè professional), without undue delay and in any case no later than 14 days from the day on which nujè professional is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this reimbursement. The refund may be suspended until nujè professional receives the returned products or until the customer demonstrates that such goods have been shipped, if earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract. The Products must be returned - properly packaged in their original packaging, not damaged, damaged or soiled and equipped with any accessories, instructions for use and documentation; - equipped with the transport document (present in the original packaging), in order to allow nujè professional to identify the customer (Order number, name, surname and address); without obvious signs of use, other than those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as not to allow the resale). If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective. The costs of returning the goods are borne by nujè professional as long as the customer uses the return documents provided by nujè professional and sends the goods from the country in which the delivery took place. Otherwise, the costs of the return will be borne by the customer. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.
STANDARD WITHDRAWAL FORM
The customer who intends to withdraw from the contract can send an e-mail to the address: